HP Cylinder IVRS Booking Procedure
- The HP Gas customers should call 96660 23456 from their own mobile phone or landline.
- Interactive voice system will start working when the call is connected. It indicates to press 1, 2 or 3 buttons for Telugu, English orHindi language selection. Customers have to select the language accordingly.
- The interactive voice system for HP Gascylinder booking asks to enter the gas agencyphone number without STD code.
- Then the HP Gas customer number is to be entered.
- The customers are then asked to check the number and confirm by pressing 1 button or press 2 to reenter.
- After the number is confirmed, the interactive system informs that the gas refill booking is allowed and an SMS will be sent to the phone number with waiting number and delivery date details.
- There will be another suggestion from the interactive voice system to select 1 for gasbooking or 2 to register complaints.
- If the customer selects 2 for registering complaints the information will be sent to the agency manager who will call the customer himself.
- The customer will receive a message 48 hours before the cylinder is delivered.
- Earlier HP gas agencies were not allowing booking the gas cylinder within 21 days. But with IVRS system, it is now possible to book the cylinder even after 24 hours.
- The customer should call from the same phone number which was used to register the number for the first time with the IVRS. The booking procedure can only be completed by calling from the same number.
- Customers can also send an SMS ‘hp gas (gas agency no) <cons.no>’ to 96660 23456 to book the gas.
- If the phone number is changed, ‘HP UNREGISTER’ message should be send to 96660 23456. Then the customer has to follow the procedure again for gas registration.
If landline number is registered, the HP gas agency has to be approached for cancelling the old number registration.
